Resources
We want your experience with AES services to be positive.
One of the ways we do that is by providing easy access to the tools and information you may need to leverage AES managed WiFi, internet, phone or TV. You’ll find welcome kits, user guides and other helpful resources in this section. And if you still have questions, please give us a call. Our local tech support team is available to assist you.
INTERNET RESOURCES
AES uses advanced fiber optic cable and electronics—ensuring your broadband connection is always on and you have access to the fastest Internet speeds in the Midwest.
Bottom line: AES Internet is quick and reliable. And our scalable design means we’re equipped to respond to future customer needs as well.
- Broadband connection: Always on 24/7
- Upgrades: As easy as contacting us—often done within minutes of service request
- Internet speeds: 25 Mbps to 1 Gig download
- IP Address: Dynamically-assigned IP address, unless a static IP is ordered ($5/month rate).
Troubleshooting Tips
While service issues are few and far between, AES has found that most issues can be resolved by the customer taking a few troubleshooting steps:
- Reboot/power cycle PC and/or Internet Router
- Disable/tune PC anti-virus software
- Check to ensure all cables are connected
If above steps do not fix the issue, please contact AES for technical support:
- Phone: 260.333.0100
- Email: connect@auburnessentialservices.net
WIFI RESOURCES
Coming soon
TV RESOURCES
AES TV packages were designed to fit varying budgets and interest levels.
Regardless of the option chosen, AES guarantees a high-quality service at a competitive rate.
Programming Options
- Baseline Channel Packages: Basic
- Expanded Channel Packages: Essential or Essential
Contact us by phone, email, or live chat to see what channels are included in each package.
Premier Subscriptions
If you choose one of the expanded channel packages, you may also add additional programming for a fee through a number of premier subscriptions, including Cinemax, HBO, Showtime, STARZ, Exclusive HD, NFL RedZone and optional Hispanic Channels.
watchTVeverywhere
Want to watch your favorite shows on your personal devices? Sign up for watchTVeverywhere—free with all AES TV subscriptions!
Resources
Television FAQs
Each spring and fall, cable and satellite companies experience a technical phenomenon called “sun fade.” For a few days, the sun causes “solar interference” when it is in direct line behind a satellite that is sending signals to a receiving satellite dish here on earth. When the dish antenna is looking into the sun, the interference from the sun overrides the signals from the satellite. When this happens, select channels may experience a temporary outage.
Sun outages occur during the months of February/March and September/October and can last as long as 15 minutes a day and take place over a period of 15 days. At first, the outage is minimal, beginning as “pixelization” in the picture. Gradually, it worsens to the point of total outage. Once it reaches its peak, the interference will gradually decrease becoming less noticeable each day after. Some channels will experience “blocks” or “freeze frames” in the picture before and after the peak times. These are the channels we receive digitally from the satellite.
This is a natural phenomena and a limitation technology can do little to prevent. Each satellite from which we receive signals will experience this interference at predictable times (see the schedule which follows). We apologize for any inconvenience this may cause you.
If you’re an AES subscriber and want to view your content on other devices, then:
- Go to www.watchTVeverywhere.com.
- Select AES as your television provider.
- Click the register tab in the top navigation.
- Enter the LAST name of the AES TV account holder and the account number. (Enter your name EXACTLY as it appears on your statement (i.e., if all caps, use all caps here).
- Complete the form and click “Register.”
- Check for an email from watchTVeverywhere and click on the validation link in the email.
- Log in and start watching TV from your computer, tablet or smartphone!
Check the WTVE column in the AES channel guide for the channels available via watchTVeverywhere.
PHONE RESOURCES
AES is a locally owned phone company with advanced technology.
AES offers two different types of phone service:
- AES traditional phone service (provided across a POTS line) with complementary calling plans and a variety of features
- AES residential hosted VOIP phone service with all calling services, unified messaging and the ability to configure all features online
AES Traditional Phone
Our soft switch provides customers with a myriad of phone feature options. AES phone services can accommodate traditional phone equipment and, at the same time, empower next generation phone devices and IP phone systems for customers wanting to take advantage of contemporary IP technology.
AES offers different packages with a variety of features, including:
- Caller ID Services
- Call Waiting
- Call Transfer
- Call Trace
- Reminder Calls
- Speed Calling
- Outgoing Call Block
- Three-way Calling
- Find Me – Follow Me
Phone FAQs
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More information
More information on the AES legacy phone service can be found in the user guide below:
PAYMENT OPTIONS
AES has a multitude of payment options available.
By automatically withdrawing the funds from your bank account on the due date presented on the bill, you will avoid penalty fees, disconnect charges and possible service shut off.
To get started, download the ACH form, fill it out and bring it to our offices along with a voided, blank check.
You can pay in person with a check, money order, credit card and/or cash in the AES office located at 210 S Cedar Street on the third floor.
If you are unable to pay during business hours, you can drop off your payment in the UT drop box located at 210 E Ninth St. Please include your AES bill stub when dropping off payment. All penalties and disconnect fees will apply if payment is not received by 4 pm of the due date.
You can pay for your AES bill via telephone by calling 260.333.0100 and speaking with an AES representative. Note: All credit/debit card transactions will incur a 3% convenience fee (minimum $3), in addition to the billed amount due.
AES provides online access to customer billing, including account management, billing history, as well as electronic notifications and payments. Visit the AES website and click on the “eServices Portal” link, or contact AES to learn more. Please Note: All credit/debit card transactions will incur a 3% convenience fee (minimum $3), in addition to the billed amount due.
With this option, your bank will manually cut a check and mail it to us. The date we receive this check is the date we receipt in payment.
Online Billing
AES provides online access to customer billing, including account management, billing history, as well as electronic notifications and payments.
Start here and request an eServices PIN. To access your account online, you’ll have to input both your account number (found on your bill) and a PIN number. Need help? eServices Quick Start Guide
Please Note: All credit/debit card transactions will incur a 3% convenience fee (minimum $3), in addition to the billed amount due.
Bank Drafting
By automatically withdrawing the funds from your bank account on the due date presented on the bill, you will avoid penalty fees, disconnect charges and possible service shut off.
To get started, download the ACH form, fill it out and bring it to our offices along with a voided, blank check.
Auto Bill Pay
With this option, your bank will manually cut a check and mail it to us. The date we receive this check is the date we receipt in payment.
In Person
You can pay in person with a check, money order, credit card and/or cash in the AES office located at 210 S Cedar Street on the third floor.
Drop Off Box
If you are unable to pay during business hours, you can drop off your payment in the UT drop box located at 210 E Ninth St. Please include your AES bill stub when dropping off payment. All penalties and disconnect fees will apply if payment is not received by 4 pm of the due date.
Telephone
You can pay for your AES bill via telephone by calling 260.333.0100 and speaking with an AES representative.
Note: All credit/debit card transactions will incur a 3% convenience fee (minimum $3), in addition to the billed amount due.
