Resources

Using AES Services

We want your experience with AES services to be positive.

One of the ways we do that is by providing easy access to the tools and information you may need to leverage AES managed WiFi, internet, phone or TV. You’ll find welcome kits, user guides and other helpful resources in this section. And if you still have questions, please give us a call. Our local tech support team is available to assist you.

INTERNET RESOURCES

AES uses advanced fiber optic cable and electronics—ensuring your broadband connection is always on and you have access to the fastest Internet speeds in the Midwest.

Bottom line: AES Internet is quick and reliable. And our scalable design means we’re equipped to respond to future customer needs as well.

  • Broadband connection: Always on 24/7
  • Upgrades: As easy as contacting us—often done within minutes of service request
  • Internet speeds: 25 Mbps to 1 Gig download
  • IP Address: Dynamically-assigned IP address, unless a static IP is ordered ($5/month rate).
Troubleshooting Tips

While service issues are few and far between, AES has found that most issues can be resolved by the customer taking a few troubleshooting steps:

  1. Reboot/power cycle PC and/or Internet Router
  2. Disable/tune PC anti-virus software
  3. Check to ensure all cables are connected

If above steps do not fix the issue, please contact AES for technical support:

WIFI RESOURCES

Coming soon

TV RESOURCES

AES TV packages were designed to fit varying budgets and interest levels.

Regardless of the option chosen, AES guarantees a high-quality service at a competitive rate.

Programming Options
  • Baseline Channel Packages: Basic
  • Expanded Channel Packages: Essential or Essential

See what channels are included in each package.

Premier Subscriptions

If you choose one of the expanded channel packages, you may also add additional programming for a fee through a number of premier subscriptions, including Cinemax, HBO, Showtime, STARZ, Exclusive HD, NFL RedZone and optional Hispanic Channels.

watchTVeverywhere

Want to watch your favorite shows on your personal devices? Sign up for watchTVeverywhere—free with all AES TV subscriptions!

Resources

Television FAQs

Sun Fade—Predicted Potential Outage Times

Each spring and fall, cable and satellite companies experience a technical phenomenon called “sun fade.” For a few days, the sun causes “solar interference” when it is in direct line behind a satellite that is sending signals to a receiving satellite dish here on earth. When the dish antenna is looking into the sun, the interference from the sun overrides the signals from the satellite. When this happens, select channels may experience a temporary outage.

Sun outages occur during the months of February/March and September/October and can last as long as 15 minutes a day and take place over a period of 15 days. At first, the outage is minimal, beginning as “pixelization” in the picture. Gradually, it worsens to the point of total outage. Once it reaches its peak, the interference will gradually decrease becoming less noticeable each day after. Some channels will experience “blocks” or “freeze frames” in the picture before and after the peak times. These are the channels we receive digitally from the satellite.

This is a natural phenomena and a limitation technology can do little to prevent. Each satellite from which we receive signals will experience this interference at predictable times (see the schedule which follows). We apologize for any inconvenience this may cause you.

How do I sign up for watchTVeverywhere?

If you’re an AES subscriber and want to view your content on other devices, then:

  • Go to www.watchTVeverywhere.com.
  • Select AES as your television provider.
  • Click the register tab in the top navigation.
  • Enter the LAST name of the AES TV account holder and the account number. (Enter your name EXACTLY as it appears on your statement (i.e., if all caps, use all caps here).
  • Complete the form and click “Register.”
  • Check for an email from watchTVeverywhere and click on the validation link in the email.
  • Log in and start watching TV from your computer, tablet or smartphone!
Which channels are available via watchTVeverywhere?

Check the WTVE column in the AES channel guide for the channels available via watchTVeverywhere.

PHONE RESOURCES

AES is a locally owned phone company with advanced technology.

AES offers two different types of phone service:

  • AES traditional phone servoce (provided across a POTS line) with complementary calling plans and a variety of features
  • AES residential hosted VOIP phone service with all calling services, unified messaging and the ability to configure all features online
AES Traditional Phone

Our soft switch provides customers with a myriad of phone feature options. AES phone services can accommodate traditional phone equipment and, at the same time, empower next generation phone devices and IP phone systems for customers wanting to take advantage of contemporary IP technology.

AES offers different packages with a variety of features, including:
  • Caller ID Services
  • Call Waiting
  • Call Transfer
  • Call Trace
  • Reminder Calls
  • Speed Calling
  • Outgoing Call Block
  • Three-way Calling
  • Find Me – Follow Me

Phone FAQs

FAQ 1

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FAQ 2

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FAQ 3

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FAQ 4

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FAQ 5

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More information

More information on the AES legacy phone service can be found in the user guide below:

PAYMENT OPTIONS

AES has a multitude of payment options available.

Bank Drafting

By automatically withdrawing the funds from your bank account on the due date presented on the bill, you will avoid penalty fees, disconnect charges and possible service shut off.

To get started, download the ACH form, fill it out and bring it to our offices along with a voided, blank check.

In Person

You can pay in person with a check, money order, credit card and/or cash in the AES office located at 210 S Cedar Street on the third floor.

Drop Off Box

If you are unable to pay during business hours, you can drop off your payment in the UT drop box located at 210 E Ninth St. Please include your AES bill stub when dropping off payment. All penalties and disconnect fees will apply if payment is not received by 4 pm of the due date.

Telephone

You can pay for your AES bill via telephone by calling 260.333.0100 and speaking with an AES representative. Note: All credit/debit card transactions will incur a 3% convenience fee (minimum $3), in addition to the billed amount due.

Online Billing

AES provides online access to customer billing, including account management, billing history, as well as electronic notifications and payments. Visit the AES website and click on the “eServices Portal” link, or contact AES to learn more. Please Note: All credit/debit card transactions will incur a 3% convenience fee (minimum $3), in addition to the billed amount due.

Auto Bill Pay

With this option, your bank will manually cut a check and mail it to us. The date we receive this check is the date we receipt in payment.

Online Billing

AES provides online access to customer billing, including account management, billing history, as well as electronic notifications and payments.

Start here and request an eServices PIN. To access your account online, you’ll have to input both your account number (found on your bill) and a PIN number. Need help? eServices Quick Start Guide

Please Note: All credit/debit card transactions will incur a 3% convenience fee (minimum $3), in addition to the billed amount due.

Bank Drafting

By automatically withdrawing the funds from your bank account on the due date presented on the bill, you will avoid penalty fees, disconnect charges and possible service shut off.

To get started, download the ACH form, fill it out and bring it to our offices along with a voided, blank check.

Auto Bill Pay

With this option, your bank will manually cut a check and mail it to us. The date we receive this check is the date we receipt in payment.

In Person

You can pay in person with a check, money order, credit card and/or cash in the AES office located at 210 S Cedar Street on the third floor.

Drop Off Box

If you are unable to pay during business hours, you can drop off your payment in the UT drop box located at 210 E Ninth St. Please include your AES bill stub when dropping off payment. All penalties and disconnect fees will apply if payment is not received by 4 pm of the due date.

Telephone

You can pay for your AES bill via telephone by calling 260.333.0100 and speaking with an AES representative.

Note: All credit/debit card transactions will incur a 3% convenience fee (minimum $3), in addition to the billed amount due.

Check the speed, quality and performance of your connection with our internet speed test.

  • We get high-quality services for a great value. The service is always responsive and reliable—what’s there not to like about AES?

    AES Customer Beth Bolinger
  • The entire staff at AES did an outstanding job from conception through install. The price is very competitive, the communication was very professional and understandable, and the install was top notch. The clarity of the picture is second to none. Your installation crew was extremely knowledgeable and friendly during their time here and did a great job with the routings and overall install. I will definitely recommend your service to everyone in the area.

    Chris Toyias, Auburn Bowl
  • Thank you so much to AES. They always provide absolutely wonderful service. During the ice storm this past week they really helped us out and so quickly. I wish everyone was as lucky to have the services of AES!

    AES Customer Jackie Delagrange
  • If Auburn Essential Services had not come to the plate and helped, we would have had to leave Auburn years ago. It's great to be able to give back to this community. It's exciting to build a company like this here.

    Jason Sweitzer, president Tempus Technologies
  • It was clear that our AES installers knew exactly what they were doing. The thick concrete walls were not an issue for them. They knew exactly how to deal with it. They took the time to do it right and didn’t leave a mess or anything behind. Everyone was very nice and professional.

    AES Customer Chris Bolinger
  • I just want to give a huge shout-out to AES. A squirrel blew the transformer by our place. From power going out, to phone call, to power back on—all in 30 minutes! On a Sunday! Thank you guys for all that you do.

    AES Customer Serena Ballard