Contact Us

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Auburn Essential Services

Phone: 260.333.0100
Email: connect@auburnessentialservices.net

OUTAGE REPORTING & RESPONSE

Enterprise and Small Business customers who experience a loss of service should call AES 24/7/365 at 260.333.0100.

Residential customers who experience a loss of service should call AES 7:30 am to 11 pm Monday through Sunday.

Select Option 1 “Experiencing a Service Outage.” If after-hours, an on-call support professional will be paged and respond quickly.

For more information, please fill out the following form:

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  • I just want to give a huge shout-out to AES. A squirrel blew the transformer by our place. From power going out, to phone call, to power back on—all in 30 minutes! On a Sunday! Thank you guys for all that you do.

    Serena Ballard AES Customer

  • If Auburn Essential Services had not come to the plate and helped, we would have had to leave Auburn years ago. It's great to be able to give back to this community. It's exciting to build a company like this here.

    Jason Sweitzer, President Tempus Technologies

  • Thank you so much to AES. They always provide absolutely wonderful service. During the ice storm this past week they really helped us out and so quickly. I wish everyone was as lucky to have the services of AES!

    Jackie Delagrange AES Customer

  • We get high-quality services for a great value. The service is always responsive and reliable—what’s there not to like about AES?

    Beth Bolinger AES Customer

  • The entire staff at AES did an outstanding job from conception through install. The price is very competitive, the communication was very professional and understandable, and the install was top notch. The clarity of the picture is second to none. Your installation crew was extremely knowledgeable and friendly during their time here and did a great job with the routings and overall install. I will definitely recommend your service to everyone in the area.

    Chris Toyias Auburn Bowl

  • It was clear that our AES installers knew exactly what they were doing. The thick concrete walls were not an issue for them. They knew exactly how to deal with it. They took the time to do it right and didn’t leave a mess or anything behind. Everyone was very nice and professional.

    Chris Bolinger AES Customer