CALEA Compliance

Telecommunications Carriers are required to comply with the federal Communications Assistance for Law Enforcement Act or CALEA. AES complies with industry recognized standards for public safety communications and we work diligently to ensure all court orders, search warrants and subpoenas are processed confidentially and in compliance with all applicable laws and company policies. We have highly qualified and trained personnel who are responsible for complying with all legal requests. AES assists law enforcement agencies in their investigations while protecting subscriber privacy as required by law and applicable privacy policies. Our primary goal is to provide timely and accurate responses to all law enforcement and legal requests.

  • It was clear that our AES installers knew exactly what they were doing. The thick concrete walls were not an issue for them. They knew exactly how to deal with it. They took the time to do it right and didn’t leave a mess or anything behind. Everyone was very nice and professional.

    AES Customer Chris Bolinger
  • If Auburn Essential Services had not come to the plate and helped, we would have had to leave Auburn years ago. It's great to be able to give back to this community. It's exciting to build a company like this here.

    Jason Sweitzer, president Tempus Technologies
  • I just want to give a huge shout-out to AES. A squirrel blew the transformer by our place. From power going out, to phone call, to power back on—all in 30 minutes! On a Sunday! Thank you guys for all that you do.

    AES Customer Serena Ballard
  • We get high-quality services for a great value. The service is always responsive and reliable—what’s there not to like about AES?

    AES Customer Beth Bolinger
  • The entire staff at AES did an outstanding job from conception through install. The price is very competitive, the communication was very professional and understandable, and the install was top notch. The clarity of the picture is second to none. Your installation crew was extremely knowledgeable and friendly during their time here and did a great job with the routings and overall install. I will definitely recommend your service to everyone in the area.

    Chris Toyias, Auburn Bowl
  • Thank you so much to AES. They always provide absolutely wonderful service. During the ice storm this past week they really helped us out and so quickly. I wish everyone was as lucky to have the services of AES!

    AES Customer Jackie Delagrange