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Residential Services

Residential Services

Auburn Essential Services offers three key services to the community: phone, Internet and TV. These services are delivered via the city's community-wide fiber optic infrastructure that enables fast, high-quality service. Its real innovativeness, though, is as a "future-ready" solution that is equipped to offer additional capabilities in the next five to ten years—and beyond—as digital technology continues to evolve and become the foundation for how services of all kinds are delivered.

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Phone

AES phone services come with a range of features—all delivered with crystal-clear clarity and reliability.

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Internet Data

Standard Internet service offerings range from 1.5 to 150Mbps, with higher speeds available upon request. This option provides superior consumer access and best-effort bandwidth on a contract-free basis.

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TELEVISION

AES TV packages are designed to fit varying budgets and interest levels. Regardless of the option chosen, AES guarantees a high-quality service at a competitive rate. The channel line-up includes many content options, including Local, Family, Sports, News, Education, Entertainment, Music/Video and Music/Audio. Elite subscriptions (Cinemax, HBO, Showtime, STARZ, etc) are also available for an additional fee. (For more on AES TV, click on More on AES Television below.)

 

Residential Internet Data

Economy Internet (up to 3M↓/1M↑)* $29.95
Basic Internet (up to 10M↓/2M↑)* $39.95
Classic Internet (up to 20M↓/5M↑) $45.95
Essential Internet (up to 50M↓/25M↑) $59.95
Premier Internet (up to 100M↓/50M↑) $79.95
Elite Internet (up to 150M↓/75M↑) $119.95

*Must be bundled with other AES service(s) - minimum $45 recurring charge.

 

Television Plans

(Effective April 2015)

AES Classic 30                                      $33.25
AES Essential 200 $84.95
AES Premier 270 $94.65

Set-Top Box Fees

Basic $4.95
TiVo® T6 DVR $17.95
TiVo® or Multi-Room Set-Top Box $9.95 each (requires TiVo DVR)

Elite Subscriptions

Exclusive HD (HD only premium content) $5.00
HBO $20.95
Showtime $16.85
STARZ $13.65
Cinemax $13.75
NFL Red Zone $43.95/season
When you call or meet with an AES TV customer service representative to order your subscription, you have two primary decisions to make.

#1: Your programming decision

Choose between the baseline channel package (Classic 30) or one of the expanded channel packages* (Essential 200 or Premier 270).

*Both expanded packages offer choices for additional programming available through Elite subscriptions: Cinemax, HBO, Showtime, STARZ, Exclusive HD, NFL RedZone or our optional Hispanic channels.

DOWNLOAD OUR LATEST CHANNEL GUIDE

If you have questions, please contact customer service at (260) 333.0100 or stop by the AES Customer Experience Center, located on the third floor of City Hall, where you can see live demos, ask questions and experience our product (and our people) firsthand.

#2: Your set-top box decision

Baseline Channel Programming:
AES TV subscribers can watch any of the Classic 30 channels without a set-top box! Just plug in the RF/coax cable! If you have an HDTV with a digital tuner, you can receive and view all of these Standard Definition (SD) and High Definition (HD) channels in full digital clarity. If you have an older style TV, you will have access to all the channels in analog SD.
 

Expanded Channel Programming:
Customers subscribing to any of the digital tiers (Essential 200 or Premier 270) will need a set-top box to decrypt the programmers' content. AES gives you a choice of two set-top box options:

Basic Set-Top Box

This option supports both SD and HD content and includes an easy-to-use remote control, electronic program guide and HDMI output. It does not permit you to digitally record television shows.

TiVo® Set-Top Box

DVR and/or Multi-room Set-top Box:

  • TiVo® DVR: The AES TiVo DVR will support SD and HD content, has an HDMI output, and includes the award-winning TiVo® electronic program guide. It is an advanced 4 stream DVR that can be paired with the TiVo Multi-Room set-top box to share recorded content to other TVs. This premium device requires an AES Internet connection to link your TiVo Multi-Room DVR and set-top boxes to the TiVo online service. Record up to 75 hours of HD and 650 hours of SD content. Buy the optional 1TB DVR Expander for up to 225 hours of HD and 1950 hours of SD content.
  • TiVo® Multi-room set-top box: AES customers who have the TiVo DVR can implement this TiVo set-top box to watch content recorded on your TiVo DVR, in addition to Live TV. A true Multi-Room experience!
  • The award winning TiVo® multi-room experience also offers web-integrated content search, on-demand movie downloads from Amazon.com, YouTube viewing, and offers iPad and smart phone apps to take your TV experience to a whole new level!

 

 

 

 

A TiVo account is needed to access advanced features of the AES-provided TiVo set-top boxes, including device identification, naming and remote recording and scheduling.

Set up a TiVo account 

Residential Phone Line Access

Basic Line w/ county-wide local calling* $15.95
Additional Basic Line $9.95

*Must be bundled with other AES service(s) - minimum $45 recurring charge.

Residential Phone Feature Plans

Essential Features Plan (12 Features w/ VM) $6.95
Elite Features Plan (19 Features w/ VM) $9.95

Long Distance

Extended Local Calling to Allen County (per line) $1.95
200 Nationwide Long Distance Minutes $7.95
Unlimited Nationwide Long Distance $12.95
Nationwide Long Distance (per minute) $0.05
International Long Distance (per minute) Variable

Taxes & fees will apply.

   

 

What Subscribers are Saying

The entire staff at AES did an outstanding job from conception through install. The price is very competitive, the communication was very professional and understandable, and the install was top notch. The clarity of the picture is second to none. Your installation crew was extremely knowledgeable and friendly during their time here and did a great job with the routings and overall install. I will definitely recommend your service to everyone in the area.

--Chris Toyias, Auburn Bowl
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